The Oil and the Glory: The Pursuit of Empire and Fortune on the Caspian Sea by Steve LeVine

$15.00 NZD Sold out
GST included. Shipping calculated at checkout.

Remote, forbidding, and volatile, the Caspian Sea long tantalized the world with its vast oil reserves. But outsiders, blocked by the closed Soviet system, couldn't get to it. Then the Soviet Union collapsed, and a wholesale rush into the region erupted. Along with oilmen, representatives of the world's leading nations flocked to the Caspian for a share of the thirty billion barrels of proven oil reserves at stake, and a tense geopolitical struggle began. The main players were Moscow and Washington-the former seeking to retain control of its satellite states, and the latter intent on dislodging Russia to the benefit of the West. The Oil and the Glory is the gripping account of this latest phase in the epochal struggle for control of the earth's black gold. Steve LeVine, who was based in the region for The Wall Street Journal, The New York Times, and Newsweek, weaves an astonishing tale of high-stakes political gamesmanship, greed, and scandal, set in one of the most opaque corners of the world. In LeVine's telling, the world's energy giants jockey for position in the rich Kazakh and Azeri oilfields, while superpowers seek to gain a strategic foothold in the region and to keep each other in check. At the heart of the story is the contest to build and operate energy pipelines out of the landlocked region, the key to controlling the Caspian and its oil. The oil pipeline that resulted, the longest in the world, is among Washington's greatest foreign policy triumphs in at least a decade and a half. Along the way, LeVine introduces such players as James Giffen, an American moneyman who was also the political fixer for oil companies eager to do business on the Caspian and the broker for Kazakhstan's president and ministers; John Deuss, the flamboyant Dutch oil trader who won big but lost even bigger; Heydar Aliyev, the oft-misunderstood Azeri president who transcended his past as a Soviet Politburo member and masterminded a scheme to loosen Russian control over its former colonies in the Caspian region; and all manner of rogues, adventurers, and others drawn by the irresistible pull of untold riches and the possible final frontier of the fossil-fuel era. The broader story is of the geopolitical questions of the Caspian oil bonanza, such as whether Russia can be a trusted ally and trading partner with the West, and what Washington's entry into this important but chaotic region will mean for its long-term stability. In an intense and suspenseful narrative, The Oil and the Glory is the definitive chronicle of events that are understood by few, but whose political and economic impact will be both profound and lasting. The collapse of the Soviet Union was a big opportunity for Big Oil, whose exploits are detailed in this fast-paced work of political and economic reportage by Wall Street Journal energy correspondent LeVine. Westerners had been sniffing for black gold in Russia and its satellites long before the empire disintegrated, notes the author. Averell Harriman, the Harvard-trained scion of nineteenth-century robber baron Edward Harriman, tried his hand at the business before turning to manganese mining, while Armand Hammer became a money launderer for the Bolsheviks, sneaked cash to secret Bolshevik agents in the United States, and profited handsomely as the representative in Russia of some thirty American companies. Hammer set the tone for the Americans who flocked to the Caspian in the first years of the Clinton presidency, which maneuvered for the construction of an east-west oil pipeline that, by reversing the old pattern of Central Asian materials going north to Russia and coming back as products for sale, would favor the West and disfavor Russia. Not a nice way to treat a fledgling democracy, but the oil scouts, of course, considered Russia a rival for Central-Asian resources second only to Iran, with its heartfelt and long-standing enmity toward the United States in the region and abroad. These scouts-the first among equals being LeVine's heart-of-darkness antihero, Jim Giffen-kept their distance when Russia still had control over the area, spurning a Gorbachev-era program to allow foreign co-ownership. But they rushed to support separatist movements and encouraged ethnic and political divisions that opened the door to an even bigger share of the wealth. The tale of Giffen's rise and fall (the latter for perhaps surprising reasons) occupies much of the later pages, but he never loses sight of the bigger picture: namely, Central Asia as oil lamp and potential powder keg in the realpolitik of the next few years. A complex story rendered comprehensible, with much drama and intrigue.--KIRKUS Editorial Reviews Review ... the treat is in the roiling tale of the gambles, bravado, and maneuvering of the dealmakers. ... Like a good scenarist, LeVine develops the characters for each segment before proceeding with the plot. For people who liked Michael Douglas in Wall Street, here is an even more subtle and complex movie script. -- Robert Legvold, Foreign Affairs magazine Superpowers, big oil, politics, human greed and exotic locale come together here in LeVine's skillful recitation. -- The Christian Science Monitor The collapse of the Soviet Union was a big opportunity for Big Oil, whose exploits are detailed in this fast-paced work of political and economic reportage by Wall Street Journal energy correspondent LeVine. Westerners had been sniffing for black gold in Russia and its satellites long before the empire disintegrated, notes the author. Averell Harriman, the Harvard-trained scion of nineteenth-century robber baron Edward Harriman, tried his hand at the business before turning to manganese mining, while Armand Hammer became a money launderer for the Bolsheviks, sneaked cash to secret Bolshevik agents in the United States, and profited handsomely as the representative in Russia of some thirty American companies. Hammer set the tone for the Americans who flocked to the Caspian in the first years of the Clinton presidency, which maneuvered for the construction of an east-west oil pipeline that, by reversing the old pattern of Central Asian materials going north to Russia and coming back as products for sale, would favor the West and disfavor Russia. Not a nice way to treat a fledgling democracy, but the oil scouts, of course, considered Russia a rival for Central-Asian resources second only to Iran, with its heartfelt and long-standing enmity toward the United States in the region and abroad. These scouts-the first among equals being LeVine's heart-of-darkness antihero, Jim Giffen-kept their distance when Russia still had control over the area, spurning a Gorbachev-era program to allow foreign co-ownership. But they rushed to support separatist movements and encouraged ethnic and political divisions that opened the door to an even bigger share of the wealth. The tale of Giffen's rise and fall (the latter for perhaps surprising reasons) occupies much of the later pages, but he never loses sight of the bigger picture: namely, Central Asia as oil lamp and potential powder keg in the realpolitik of the next few years. A complex story rendered comprehensible, with much drama and intrigue. -- Kirkus The deft political portrait of this strategic, volatile area makes the book essential reading, but it's LeVine's fine writing that makes it a pleasure. -- Conde Nast Portfolio Magazine From the Back Cover Pipeline politics became a modern day version of the 19th Century's Great Game, in which Britain and Russia had employed cunning and bluff to gain supremacy over the lands of the Caucasus and Central Asia. The Oil and Glory is the story of how, at the dawn of the 21st century, the game was played once more across the harsh environs of the Caspian Sea. About the Author Steve LeVine was a foreign correspondent for eighteen years, posted in the Soviet Union, Pakistan, and the Philippines, reporting for The Wall StreetJournal, The New York Times, The Washington Post, Financial Times, and Newsweek. He lives in Dallas. Excerpt. ® Reprinted by permission. All rights reserved. CHAPTER 1 The Barons In the early nineteenth century, Baku was a frontier settlement with the air of a medieval duchy. Within its seven-hundred-year-old walls, narrow cobblestone streets snaked past bustling outdoor markets, small mud-sided homes, and a minaret from which a princess had jumped to her death to escape her incestuous father. Rainbow-colored wooden carts called arbas, their wide carriages mounted on irregular seven- foot-tall wheels, transported people and goods across the surrounding desert. The crescent-shaped bay-seven miles from tip to tip and fifteen miles in circumference-teemed with fishing boats from the Russian city of Astrakhan up the coast and black merchantmen from downcoast Persia. Baku was not regarded as a benign place. Alexandre Dumas père witnessed a frightening menagerie in 1858-Tigers, panthers, jackals that roam through the whole province; the plants; the insects- locusts, scorpions and poisonous spiders. And then there were the relentless dust storms. A British petroleum engineer named A. Beeby Thompson wrote of winds that deposited as much as five feet of sand on roadways, halting all traffic. There is no complete escape from these sandstorms, Thompson observed. The fine dust penetrates everywhere; it accumulates in the pockets; it finds an entrance into the watch case, and causes the works to get clogged; it defies double windows and shutters, and the silicious particles accumulate in the house to such an extent that shovelfuls of sand may be removed from a Baku drawing room after a storm. Still, the wonders of Baku astonished those daring enough to visit. At night, when the winds quieted down, it became a magical place. Fire danced from the land and sea; in November and December, it lit the western horizon an eerie blue. A British professor visiting in 1845 described a fairy castle in which multi-colored tongues of fire dance weirdly in the winds. In 1876, a journalist declared the spectacle as wonderful as the Solfaterra at Naples, or the Geysers of Iceland, and to me infinitely more curious. Other visitors spoke of huge bubbles that suddenly appeared on the surface of the Caspian, capsized ships, and, if a torch were tossed overboard, produced a wall of flame. Visitors also reported a trick of physics in which the fires did not burn hot- Ludvig Nobel emerged unscorched after steering a steamboat straight through the blazing sea. The source of these phantasmagoric displays was Baku's tremendous store of hydrocarbons. Experts speculated that the region was on top of a seventy-million-year-old residue of dead microorganisms. Another possibility was that detaching from the Black and Mediterranean seas had turned the Caspian into a saline death trap that entombed thousands of fish and other animals every day. Fumes from these ancient petroleum deposits continuously leaked to the surface, where they ignited at the slightest provocation. Baku's oil earned an early, almost mythic reputation. Marco Polo's was perhaps the first written account. He reported a gusher that in a single hour produced a quantity of oil sufficient to load up one hundred vessels. Later reports were strikingly similar. Eighteenth- century British trader Jonas Hanway described Russians sipping cordials of Baku's white oil, a spontaneously occurring mixture of natural gas and petroleum that they thought chic and a certain cure for venereal and heart disease. While nearly all the world cooked by wood fire, a visitor to the district of Surakhani found that fumes escaping from the ground enabled the preparation of heated meals. Villagers simply dug into the soil and, applying a live coal, ignited a blaze. The natural gas that produced this phenomenon could be dangerous. In 1754, a traveler spoke of eight stabled horses being burned alive when the earth beneath them accidentally caught fire. One peculiarity especially absorbed visitors-the theology attached to Baku. Zoroastrianism, the monotheistic Persian faith that originated the notion of angels, paradise, and the underworld, taught that fire purified the soul. Hearing of Baku and believing that the fires had burned since the Flood, Zoroastrians flocked there. They built temples where flames fed by natural gas jetted through porous limestone-the same jets that created the city's nightly fusing of Lewis Carroll fantasy and Dantean nightmare. The Zoroastrians fled in the middle of the seventh century, after Christian invaders sacked their temples and Arab conquerors insisted that Baku convert to Islam. Some brave followers made pilgrimages to Baku for centuries afterward, but by the 1860s xenophobic Orthodox Russia had all but halted even those short visits. The first oilmen of Baku simply took out their shovels and dug or used their bare hands-the oil was that close to the surface. Obtaining the rights to do so was simple; you could buy or lease. Written evidence of one such agreement dating back to the Muslim year 1003-about 1595 by the western calendar-was found on a stone unearthed in a Baku oil pit. An Arabic inscription recorded the name of a landowner, Allah Jaz, the son of one Mohammed Nurs. The stone indicated that Mr. Jaz did not himself dig for oil but rather leased his property to an unnamed tenant. The tenant would have collected the oil in a pond lined with stone, then poured the unrefined crude into boordukes, goat- or ram-skin bags holding about twelve gallons. If Mr. Jaz's tenant were export-minded, he would have loaded the boordukes onto camels, two bags per beast, and shipped them in caravans across the desert. An arba could carry ten times as much oil but was not sufficiently sturdy to survive the arduous trek to distant markets. So it went for the next two centuries. During that time, Mr. Jaz's property, in a district called Balakhani, was absorbed into the Persian Empire, then in 1813 into Russia. On the other side of the world, America had yet to develop a commercially exploitable oil industry. But that was about to change, sending shock waves all the way to Russia and, finally, to Baku. In 1859, a tenacious entrepreneur named Edwin Drake struck a gusher after twenty months of toil in the poor western Pennsylvania town of Titusville. With it, he triggered the world's first oil rush. In the wake of that discovery, a stern and lanky Clevelander named John D. Rockefeller cornered both the U.S. and European markets, earning him history's first great oil fortune. By the late 1860s, Rockefeller-led advances were revolutionizing the oil business, but production methods at Mr. Jaz's property were substantially unchanged. The latest tenant on this land lacked almost any justification to invest in the new steam-driven wells because unlike his Pennsylvania counterparts, he couldn't be sure he would be the one to profit. Russia, milking the state-owned fields for bribes as Persia had in the past, rotated tenants every four years to obtain fresh payoffs. Hence, Balakhani tenants had every reason to continue to dig and scoop, without bothering to refine, and sell as much oil as they could as fast as they could. The result was that Russia's product was inferior in every way to Rockefeller's, including price. Three years after Drake's discovery, a few tin containers of kerosene arrived in St. Petersburg. Their appearance might have gone unnoticed except that, improbably, they had traveled all the way from America. Why would anyone finance an eight-thousand-mile shipment of kerosene when petroleum-rich Baku was so close at hand? The reason was simple. Nights were long for half the year in the Russian capital, and its people had to rely on malodorous tallow to relieve the darkness. The American kerosene was clean-burning by comparison, and tradition- bound Baku was producing only a relative trickle of kerosene. By 1870, gratified Russians were buying 250,000 gallons of U.S.-produced fuel a year, much of it from Rockefeller. Russian scholars wondered how the United States, which had discovered its oil just a few years earlier, could so brazenly challenge the Empire in its own backyard. The answer, of course, could be found in the self-defeating and corrupt management of the Empire's petroleum riches. Court ministers and the press urged Alexander II to act. The czar was no visionary, nor even very resolute, but after some dithering, he buckled. In December 1872, he ordered the auction of 1,240 desseatines-3,348 acres-of oil land. In that one act, Alexander wiped out much of the state's suffocating hold on the industry and triggered a delirium that would itself spread all the way to upstart America. At first, there was panic in Baku. Somehow the mistaken impression had taken hold that all the region's oil lay within these tracts. Thus, bidders feverish to obtain some of the supposedly limited supply drove up the collective price of the lands at auction by a factor of six. Not surprisingly, authorities by and large rigged the process. Most of the successful bidders were senior officials favored by Alexander, and the remainder were Baku's richest merchants. But there was one unlikely winner. The son of an illiterate shoemaker, he would learn to write his name only later, and even then the resultant signature more closely resembled a chicken scratch. Zeynalabdin Tagiyev had neither great wealth nor influence. He had made his way in life as a master stonemason after a harsh boyhood in which he was apprenticed as a bricklayer at the age of ten. But by the late 1860s, as he reached middle age, he had achieved a modicum of success. He had a thriving business as a building contractor and owned two retail fabric shops besides. Baku was not big, but as the main regional trading hub connecting the Persian, Ottoman, and Russian worlds, it did offer considerable opportunity to the observant. Tagiyev noticed some small yet fascinating changes in Baku's rudimentary oil industry. One well-off oil field tenant had built a primitive refinery. Other, smaller operators were erecting more modest kerosene-making plants-each little more than a roof over a couple of stills, but for Baku, real progress. Tagiyev himself soon procured a simple, two-cauldron refinery. The announcement in 1872 that the state would auction some of Alexander's oil lands excited Tagiyev, and he and an equally exhilarated Armenian friend named Sarkissov agreed to enter into the bidding. But how could they hope to compete with Baku's wealthiest and most influential figures? In particular, they were vexed by a contractor named I. M. Mirzoyev, who more than anyone had contributed to the auction hysteria. It was not that Mirzoyev was reckless-it was he who had the foresight to open Baku's first refinery-but he was a bit overenthusiastic. He paid an astounding £254,000 for a 270-acre parcel-85 percent of all monies raised during the auction to buy 8 percent of the land. His tract was among the most highly prized, and no one begrudged Mirzoyev his right to disgorge his fortune this way. But in doing so, he disheartened the few ordinary bidders, such as Tagiyev and his partner, who could not afford to be so profligate. Their chance finally arrived in the auction's final hours, when the more dubious properties came on the block. The next-to-last parcel was especially suspect. It was a stretch of flatland called Bibi- Heybat, one thought so unlikely to contain hydrocarbons that the state had appraised it at a mere £57. But the participants' zeal after Mirzoyev's example was still intense, and they bid up the price, driving it to fifteen times its assessed value. Sensing that this might be his final opportunity, Tagiyev would not be denied. He bid £906. No one countered. Dubious Bibi-Heybat was theirs. The oil field was next to a mosque, and dubious soon seemed a generous way to describe it. Tortuous months of extracting just a dozen barrels from time to time stretched into years. Finally Sarkissov lost patience and sold out to his partner. Not until fourteen years after the auction did Tagiyev's payoff come. But when it did, it arrived in a very big way. On September 27, 1886, there was a rumble at Bibi-Heybat, and a gusher burst 224 feet into the air. It resembled a colossal pillar of smoke, from the crest of which clouds of oil sand detached themselves and floated away a great distance without touching the ground, the Baku News reported. The magnitude of Tagiyev's strike was flabbergasting. Before it was contained, it spewed, and lost, more oil each day than was being extracted at the time by all other major petroleum-producing centers in the world combined-including America's twenty-five thousand wells and those in Galicia, Romania, and Burma. The mosque next door and nearby homes were drenched by the 3,500- barrel-an-hour shower of oil and rock. Even neighbors a mile and a half away were treated to the downpour. On the sixth day, a sudden thrust of crude saturated the square in front of the Baku Town Hall two miles from the well. Two days later, the flow was measured at 81,400 barrels every twenty-four hours. Authorities demanded that the well be capped, and on the fifteenth day Tagiyev's engineers managed some semblance of control-they reduced the daily outflow to 7,000 barrels. Altogether, the Baku News reported, close on 12 million puds [1.4 million barrels] are estimated to have come to the surface, and most of this was lost for want of storage accommodation. The oil simply poured into the Caspian Sea, and was lost forever to mankind. Before long, Tagiyev's strike was making him among Baku's wealthiest citizens. His oil, notable for its high quality, fetched twice the price of that extracted in Balakhani, where land cost up to five times as much. Tagiyev proved not only determined but clever and ambitious as well. He built a refinery to process his crude and a dock on the Caspian from which his own private tanker fleet could steam north to the mouth of the Volga River. Waiting there were Tagiyev-owned barges to ship his oil to customers courted by his own Moscow sales office. Tagiyev became Baku's most influential citizen, a dignified and deceptively quiet man with a bearded, open face and white hair who was astonishingly lean and fit. Peasants, workmen, robbers, and the crustiest oilmen all treated him with deference. When he appeared in public, he extended his hand, and people jostled to kiss it and addressed him as Haji. He was elected chairman of the city council and was decorated by the Emir of Bukhara and the Shah of Iran. Czar Nicholas II named him an honorary state councilor. Even after he left the city council, few people of consequence would pass through town without dropping by for tea with the oilman who after years of struggle had overtaken all the power brokers and generals to become Baku's elder statesman. Foreign visitors raved about the oil. Lewis Emery, an oilman from Bradford, Pennsylvania, found that Baku's lamp oil, unlike that at home, produced no smoke when it was burned. British journalist Charles Marvin reported that Baku oil was less dangerous as well, its flash point at 88 degrees, some 20 degrees higher than the American varieties. Other American visitors found the fountains of oil roaring skyward most thrilling. Some recalled that, in the Titusville boom, a few hundred barrels a day was a bonanza. But in Baku, a well called Vermishev spewed oil for four solid months, its stalk forty feet tall and nine feet in diameter.

Publication Details

Title: The Oil and the Glory: The Pursuit of Empire and Fortune on the Caspian Sea

Author(s):

  • Steve LeVine

Illustrator:

Binding: Hardcover

Published by: Random House: , 2007

Edition:

ISBN: 9780375506147 | 0375506144

496 pages. 6.41 x 1.56 x 9.53 inches

  • ENG- English
Book Condition: Very Good
827r

Pickup currently unavailable at Book Express Warehouse

Afterpay
American Express
Apple Pay
Google Pay
Mastercard
PayPal
Shop Pay
Union Pay
Visa

Product information

What does the Book Condition Very Good mean? Good? Fair?
See our descriptions of book descriptions here: book's conditions.
What does ffep stand for?
Front-facing endpaper - the first page of a book inside the cover. This page is typically blank. Often people will write their name on this page at the top, or a gift message - which is why you will see ‘owner’s name on ffep’ in some of our book descriptions.
What does dj stand for?
Dust Jacket - the outer paper wrapping on a hardback book. If we mention a book is ’No dj’ this means it should have a dust jacket but it is missing.
What is foxing?
Foxing is an age-related process of deterioration that causes spots and browning on old books. The causes of foxing are not well understood, but high humidity may contribute to to foxing. 
Foxing - Wikipedia
What is tanning?
Age tanning, or browning, occurs over time on the pages of books. This process can show up on just the edges of pages, when this occurs it is sometimes referred to as "edge tanning." This kind of deterioration is commonly seen in books printed before the advent of acid-free paper in the 1980s.
r/BookCollecting - Is this mold or normal aging for a well used book?
 
Where do you get your books from?
We buy books from the public and also take donations. We travel regularly around the Wellington/Manawatu region, and will go further afield to collect larger quantities in our big van. We also like to go to book fairs and other charity events and buy books that catch our eye.
Are your photos of the actual books being sold?
It depends - we have sometimes used stock images for very common books but are in the process of photographing our entire inventory. This will take awhile to finish! If we have 10 copies of the Da Vinci code all in Very Good condition, we will just photograph one and use that to represent all 10 in stock. However if the next copy of worn and only in Fair condition, we will photograph that separately and create a new listing for it.
What is the most expensive book you have sold?
To date it was a first edition first printing copy of JRR Tolkien’s The Two Towers. It was in very poor condition but still was worth over NZ$1000.
What is your favourite book to sell?
I love seeing anything written by Stephen King - they just do not stay in our inventory for very long before someone spots it and buys it. And Alison Holst’s book on muffins will not stay in inventory very long either - too cheap at $7 maybe?
Why do you also sell mailing supplies?
We had a lot of trouble sourcing the right sort of bubble mailer to send our books out in, and eventually found a supplier of high quality mailers in China to import them from. We figured other sellers of small items in New Zealand might like to also use them.
Are you open to the public?
Unfortunately our books are all stored in a large warehouse in boxes so they are not easily browsable. The SKU number for a book tells us where to find it in the warehouse, but there is absolutely no order to where things are stored! We do allow pickups so if you find what you like online you can order it and drop in to pick up p, saving on shipping.

 

New Zealand Delivery

Shipping Options

Shipping options are shown at checkout and will vary depending on the delivery address and weight of the books.

We endeavour to ship the following day after your order is made and to have pick up orders available the same day. We ship Monday-Friday. Any orders made on a Friday afternoon will be sent the following Monday. We are unable to deliver on Saturday and Sunday.

Pick Up is Available in NZ:

Warehouse Pick Up Hours

  • Monday - Friday: 9am-5pm
  • 35 Nathan Terrace, Shannon NZ

Please make sure we have confirmed your order is ready for pickup and bring your confirmation email with you.

Rates

  • New Zealand Standard Shipping - $6.00
  • New Zealand Standard Rural Shipping - $10.00
  • Free Nationwide Standard Shipping on all Orders $75+

Please allow up to 5 working days for your order to arrive within New Zealand before contacting us about a late delivery. We use NZ Post and the tracking details will be emailed to you as soon as they become available. There may be some courier delays that are out of our control. 

International Delivery

We currently ship to Australia and a range of international locations including: Belgium, Canada, China, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, United States, Hong Kong SAR, Thailand,  Philippines, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, Poland, Portugal, Sweden & Singapore. If your country is not listed, we may not be able to ship to you, or may only offer a quoting shipping option, please contact us if you are unsure.

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

  • Global Standard 1 Book Rate: $37 + $10 for every extra book up to 20kg
  • Australia Standard 1 Book Rate: $14 + $4 for every extra book

Any parcels with a combined weight of over 20kg will not process automatically on the website and you will need to contact us for a quote.

Payment Options

On checkout you can either opt to pay by credit card (Visa, Mastercard or American Express), Google Pay, Apple Pay, Shop Pay & Union Pay. Paypal, Afterpay and Bank Deposit.

Transactions are processed immediately and in most cases your order will be shipped the next working day. We do not deliver weekends sorry.

If you do need to contact us about an order please do so here.

You can also check your order by logging in.

Contact Details

  • Trade Name: Book Express Ltd
  • Phone Number: (+64) 22 852 6879
  • Email: sales@bookexpress.co.nz
  • Address: 35 Nathan Terrace, Shannon, 4821, New Zealand.
  • GST Number: 103320957 - We are registered for GST in New Zealand
  • NZBN: 9429031911290

       

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unread. 

      To start a return, you can contact us at sales@bookexpress.co.nz. Please note that returns will need to be sent to the following address: 35 Nathan Terrace, Shannon, New Zealand 4821. 

      If your return is for a quality or incorrect item, the cost of return will be on us, and will refund your cost. If it is for a change of mind, the return will be at your cost. 

      You can always contact us for any return question at sales@bookexpress.co.nz.

       

      Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

       

      Exceptions / non-returnable items
      Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Although we don't currently sell anything like this. Please get in touch if you have questions or concerns about your specific item. 

      Unfortunately, we cannot accept returns on gift cards.

       

      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

       

      European Union 14 day cooling off period
      Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

       

      Refunds
      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
      If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bookexpress.co.nz.