{"product_id":"the-pointy-end-of-conflict-at-work-why-it-hurts-and-what-you-can-do-about-it-by-brenda-ratcliff","title":"The Pointy End of Conflict at work: Why It Hurts And What You Can Do About It by Brenda Ratcliff","description":"\u003cp\u003eAt last - a book for all you nice people who wonder why your usual methods of being nice are not only ineffective with unpleasant people, they can actually make things worse. Packed with useful tools from her coaching career, Brenda shows you step by step how to get your thoughts under control before during and after a difficult conversation at work.\u003c\/p\u003e","brand":"Book Express","offers":[{"title":"Default Title","offer_id":43301467258954,"sku":"6263au","price":7.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0618\/9101\/8826\/files\/6263au.jpg?v=1770695227","url":"https:\/\/www.bookexpress.nz\/products\/the-pointy-end-of-conflict-at-work-why-it-hurts-and-what-you-can-do-about-it-by-brenda-ratcliff","provider":"Book Express","version":"1.0","type":"link"}