{"product_id":"trying-hard-is-not-good-enough-how-to-produce-measurable-improvements-for-customers-and-communities-by-mark-friedman","title":"Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities by Mark Friedman","description":"\u003cp\u003eThis book shows how to make a difference in the lives of customers and communities. It has been used by managers and decision makers in over 40 states and seven countries. Its plain language talk-to-action methods produce results.\u003c\/p\u003e","brand":"Book Express","offers":[{"title":"Default Title","offer_id":43344872046666,"sku":"6342n","price":10.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0618\/9101\/8826\/files\/6342n.jpg?v=1772144070","url":"https:\/\/www.bookexpress.nz\/products\/trying-hard-is-not-good-enough-how-to-produce-measurable-improvements-for-customers-and-communities-by-mark-friedman","provider":"Book Express","version":"1.0","type":"link"}